This is a demo store. Any orders placed through this store will not be honored or fulfilled.

Default welcome msg!

FAQ

Search FAQ

  • Voucher

    Promotional vouchers and gift vouchers.

    • How can I redeem my promotional voucher?

      The procedure is the same for both promotional vouchers and gift vouchers:

      • Once you have chosen your products and placed them in your shopping bag, proceed to the checkout to complete your purchase.
      • Now choose your payment method. On this page, you can also enter your promotional voucher code. Click on Redeem to use your discount. (If you forget to enter it here you will have another chance during the checkout process, before you complete your purchase).
      • The discount amount is automatically deducted from the total order value.
      • Click on 'Next' to see a summary of your order. If necessary, you can still amend your order at this stage.
      • If you change your mind, you can delete your voucher code, either on the ‘Payment Method’ page or on the ‘Place Your Order’ page. Just click on the cross to the left of the discount.
    • Please note that each voucher code may only be used once.

      For vouchers from campaigns in our newsletter, magazine etc.:

        • Only one voucher can be redeemed per order. Promotional vouchers can however be used in combination with credit from a gift voucher
        • Please check the expiry date of your promotional voucher
        • Certain vouchers cannot be used to purchase discounted items
        • Vouchers may only be valid for particular brands and categories
        • Vouchers may have a minimum order value
        • Vouchers can only be redeemed once
        • If you send goods back, we reserve the right to not renew the validity of your promotional voucher.
        • Vouchers may only be redeemed retrospectively until the parcel has been delivered.

      In the case of products being purchased with a promotional voucher, we reserve the right to fund you the original price of the product or products you keep, if – due to a cancellation – the total value of the product or products you kept falls below the value of the promotional voucher.